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Frequently Asked Questions

You have questions? We’re here to help.

I’m having issues placing an order?

We apologize for the inconvenience you experienced while placing your order. If you encountered difficulties with payment by card, we kindly suggest trying again with PayPal as an alternative method.

Can all Crocs products on Ohcrocs be personalized, right?

Yes, that’s correct! You can personalize all the products on Ohcrocs. You can add names, numbers, loving messages, symbols to create unique items for yourself or as gifts.

Can I request a personalized Crocs product based on my own idea?

Yes, we can design a custom Crocs model based on your idea, but you will need to send us images along with the concept you want to create. Our design team will work on bringing that idea to life. Please contact us via email at [email protected] if you wish to have such a unique product.

Why do these personalized Crocs products often have longer production times than other products?

As you may know, personalized products at Ohcrocs have to go through more steps compared to other mass-produced items. These additional steps include design time, as each product is unique and mostly crafted by hand. However, in return, you will have a creatively unique product that bears your personal touch and distinctive mark.

What should I do if I encounter any issues with the product, such as shipping, size, etc.?

If you encounter any issues with the product or are dissatisfied with any of our services, please contact us. Our customer support team is always ready to assist you promptly Contact Us

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